Returning undamaged or non-defective goods
As all mirrors and glass are made to order, you will not be able to return any product for a refund unless the product is defective.
We can only accept the return of items if they are faulty or were supplied in error.
Unless the product is defective, you will not be able to return any product that is not in its original packaging. Please also be aware that you shall be responsible for any return delivery charges and the risk of loss or damage to the goods that you are returning until they have been received by us. For your protection, we recommend that you use a recorded-delivery service when returning goods to Juno Mirrors and Glass Ltd.
We can only refund delivery charges or accept the return of opened items if they are faulty or were supplied in error.
Where we collect an item from you, we reserve the right to recover the costs of collection from you.
Returning damaged, faulty or incorrect goods
If you have taken delivery of a package and it or the contents have been damaged in transit, you must contact us within 7 days but you need to return the item(s) to us within 21 days of receipt for exchange. Please contact our office on: 020 8870 9293 from 08.00-17.00 Monday to Friday ( 08.00-12.00 on Saturday.) or by email info@junomirrorsandglass.co.uk or in writing to Juno Mirrors and Glass Ltd, Unit D – 117 Roebuck Road Chessington KT9 1EU.
We will quickly replace them with the goods you ordered. Calls may be recorded for quality monitoring and training purposes.
You have the right to return any faulty goods. However, you must contact us within 7 days but you need to return the item(s) to us within 21 days of receipt. Please keep all the warranty information that accompanies your item as this may be needed. Please contact our office on: 020 8870 9293 from 08.00-17.00 Monday to Friday ( 08.00-12.00 on Saturday.) or by email info@junomirrorsandglass.co.uk or in writing to Juno Mirrors and Glass Ltd, Unit D – 117 Roebuck Road Chessington KT9 1EU.
We will quickly replace them with the goods you ordered. Calls may be recorded for quality monitoring and training purposes.
If you discover that we’ve sent you the incorrect goods, please contact the office immediately (within 7 days) and we will quickly rectify this mistake. Please call 020 8870 9293 from 08.00-17.00 Monday to Friday ( 08.00-12.00 on Saturday) or by email info@junomirrorsandglass.co.uk or in writing to Juno Mirrors and Glass Ltd, Unit D – 117 Roebuck Road Chessington KT9 1EU.
We will quickly replace them with the goods you ordered. Calls may be recorded for quality monitoring and training purposes.
In the event of us sending you a replacement for any damaged, defective or incorrect goods, you must return the original goods to us within 21 days of the delivery of the replacement. Provided you return the goods to us within 21 days, you will have nothing more to pay. However, if for any reason you do not return the original item to us by the end of the 21 day period, we reserve the right to charge an amount equal to the price of your original order to the payment card you used for the order.
This returns policy does not affect your statutory rights.
